Shipping Terms
At Grid Design, we are committed to providing our customers with the best shopping experience possible. This includes ensuring your orders are delivered efficiently and to your expectations. Please take a moment to review our shipping policy to understand how we handle shipping and delivery.
1. Shipping Methods: We offer a variety of shipping methods to meet your needs. Shipping options may include standard shipping, express shipping and other services provided by carriers we select.
2. Shipping Destinations: We ship to addresses within Türkiye and select domestic destinations. Please check available shipping options during checkout for specific details.
3. Shipping Charges: Shipping charges are calculated based on several factors, including the shipping method selected, the destination address, the weight and dimensions of the items in your order. Shipping charges will be displayed during the checkout process.
4. Order Processing Time: Once your order is placed and payment confirmed, we aim to process and dispatch your order within 2-3 business days. Orders placed during busy periods or on weekends may take slightly longer to process.
5. Shipping Time Frames: Estimated delivery time depends on the shipping method you choose. Please note that the estimated delivery time is calculated based on the shipping date, not the order placement date. Shipping time frames may vary depending on your location and carrier services.
6. Tracking Information: We provide tracking information for most orders. Once your order has shipped, you will receive an email or notification with tracking details allowing you to track the progress of your delivery.
7. Shipping Restrictions: Some items may have shipping restrictions depending on size, weight or destination. Please review specific product pages for additional information regarding shipping restrictions.
8. International Shipping: Additional customs, duties and taxes may apply to international orders. These charges are the buyer's responsibility and are not included in the order total. Please check with your local customs office for more information.
9. Lost or Delayed Shipments: While we make every effort to ensure timely and accurate deliveries, we cannot be held responsible for delays or loss of packages after they are received by the carrier. If you encounter any problems with the delivery of your order, please contact our customer service team for assistance. Banyomburada reserves the right to make changes to our shipping policy as necessary. Any updates will be posted on our website. If you have questions or need more information about our shipping policy, please+90 537 559 12 48 Contact our customer service team at phone number. Thank you for choosing Banyomburada. .
Return and Exchange Conditions
At Grid Design we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and exchange policy to make the process as smooth as possible. Please read the guidelines below to understand our returns and exchanges process:
1. Availability: We accept returns and exchanges within 15 days of purchase. The item must be in a new, unused and resalable condition with all original tags and accessories.
2. Proof of Purchase: Valid proof of purchase, such as a receipt, order confirmation or packing slip, must be presented for all returns and exchanges.
3. Non-Returnable Items: Certain items cannot be returned or exchanged, including: Personalized or custom-made items. Perishable or consumable products. Opened software or digital downloads.
4. Refund or Exchange: You may choose to receive: A full refund of the purchase price credited to the original payment method. Store credit for the value of the item. Replace with a different product of equal or lesser value.
5. Return Shipping: Customer is responsible for return shipping unless the return is due to our error or a defective product. If the return is due to our error, we will provide a prepaid return label.
6. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on returning the item and arrange for a replacement.
7. Online and In-Store Comparison: Return and exchange conditions may differ for online and in-store purchases. Please refer to the specific policy applicable to your situation.
8. Gift Returns: If you received an item as a gift and would like to return it, please include the gift receipt or the original recipient's name to facilitate the return process.
9. Special Situations: We may extend the return period in special cases such as holiday returns. Please check our website or contact our customer service for the most up-to-date information. Banyomburada reserves the right to change or modify this return and exchange policy at our discretion. Any changes will be posted on our website and the revised policy will apply to all purchases made after the effective date. If you have any questions about returns or exchanges or need further assistance, please contact our customer service team at +90 216 364 91 52. Thank you for choosing Banyomburada.