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Customer service

We are committed to providing the best customer experience. Your satisfaction is our priority and we are committed to assisting you in any way we can. Our highly trained and friendly customer service team is ready to answer your questions, address your concerns, and assist you with any issues you may encounter. Whether you need product information, help with an order, or just want to share your feedback, we're here to listen and provide the support you need. We greatly value your trust in us and work to make your experience with Banyomburada positive and unforgettable. Thank you for choosing us. Please feel free to contact us whenever you need help; We are here to serve you.

Distance Selling Agreement

General Rules and Legal Obligations

Please read the following carefully before using our Site. If any of the conditions stated on this page are not suitable for you, please do not use our site. Using the site or filling out the forms containing your personal information means that you accept the terms written on these pages.

ARTICLE 1 - PARTIES

1.1- Carrying out its activities on our site "

Grid Design

Sahrayicedit Mah.

Bayar Cad. Bahceli St. No:1 Grid Design,

Kadıköy-Istanbul

" YUNUS ENSAR TAŞTAN VE MUHAMMED LÜTFÜ BOYDAK ORDINARY PARTNERSHIP " located at " (hereinafter referred to as "SELLER"). Internet user who is a member of the website or places an order (hereinafter referred to as "BUYER").

 

1.2 - SELLER INFORMATION

Name / Title: YUNUS ENSAR TAŞTAN AND MUHAMMED LÜTFÜ BOYDAK ORDINARY PARTNERSHIP

Registered Address: Çeliktepe Mahallesi, İsmet İnönü Cad. No:11/502 Kağıthane/İstanbul

Postal Code: 34413

Tax Office: ZİNCİRLİKUYU V.D

Tax Number: 9840763236

Chambers of Association: Istanbul Chamber of Commerce

Support Phone: +90 537 559 12 48

Corporate Email: info@griddesignshop.com

Bank account information: --

 

1.3 - BUYER INFORMATION

Name and surname

...

address

...

Phone

...

ARTICLE 2 - SUBJECT OF THE CONTRACT

The subject of this contract is the Consumer Protection Law No. 6502 and 29188 regarding the sale and delivery of the products that the BUYER ordered from the "YUNUS ENSAR TAŞTAN VE MUHAMMED LÜTFÜ BOYDAK ORDINARY PARTNERSHIP" internet store and whose qualities and sales prices are specified in this Distance Sales Agreement. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Distance Contracts Regulation No. The preliminary information form and invoice on the payment page of our site are integral parts of this contract.

BUYER, the basic characteristics of the goods/services subject to sale stated below, sales price, payment method, delivery conditions, etc. He accepts and declares that he is aware of all preliminary information regarding the goods/services subject to sale and the right of "withdrawal", that he confirms this preliminary information electronically and then orders the goods/services, in accordance with the provisions of this contract.

ARTICLE 3 - PRODUCTS AND SERVICES SUBJECT TO CONTRACT

Type and type, Quantity, Brand/Model, Color and Sales Price of the products are as stated below.

ARTICLE 4 - CONTRACT DATE

These two copies of the contract, previously signed by the SELLER, have been signed and accepted by the BUYER on ....

ARTICLE 5 - DELIVERY OF GOODS OR SERVICES, PLACE OF PERFORMANCE OF THE CONTRACT AND METHOD OF DELIVERY

The goods/service will be delivered to .... at the address where the BUYER has requested delivery.

ARTICLE 6 - DELIVERY COSTS AND PERFORMANCE

Delivery costs belong to the Buyer. If the SELLER has declared on its website that the delivery fee of those who shop more than the declared amount will be covered by it or that it will provide free delivery within the campaign, the delivery cost belongs to the SELLER. The SELLER delivers the goods/services within 30 (thirty) days from the order of the goods/services and reserves the right to extend the period for an additional 10 (ten) days with written notification within this period. If the price of goods/services is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the goods/services.

ARTICLE 7 - REPRESENTATIONS AND COMMITMENTS OF THE BUYER

7.1- BUYER declares that he/she has read and informed the preliminary information uploaded by the SELLER regarding the basic characteristics of the Goods/Service subject to the Contract on our Site, the sales price and payment method, and the delivery and cargo cost, and has given the necessary confirmation electronically.

7.2- By confirming this Agreement and the Preliminary Information Form electronically, the BUYER shall obtain the address that must be given to the BUYER by the SELLER before the conclusion of distance contracts, the basic features of the ordered Goods/Service, the price of the Goods/Service including taxes, It also confirms that it has received accurate and complete payment, delivery and delivery price information.

7.3- BUYER, without inspecting the Goods/Service subject to the Contract before receiving it; damaged, broken, packaging torn, etc. In case of receiving damaged and defective goods/services from the cargo company, the responsibility rests entirely with the customer.

7.4- The Goods/Service received by the BUYER from the cargo company officer will be deemed to be undamaged and intact. After delivery, the responsibility for the Goods/Service and any damages belong to the BUYER.

7.5- After the delivery of the Goods/Service, if the relevant bank or financial institution does not pay the price of the Goods/Service to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will deliver the goods/service to the SELLER. is obliged to return the Goods/Service to the SELLER within 3 (three) days, provided that they have been delivered. In this case, delivery expenses belong to the BUYER.

7.6- BUYER accepts and declares that he will not hold the SELLER responsible for the free products delivered to him by the SELLER in accordance with the promotion or campaign, and that the product manufacturer is solely responsible for all claims.

ARTICLE 8 - SELLER'S REPRESENTATIONS AND COMMITMENTS

8.1- The SELLER is responsible for the delivery of the goods/services subject to this contract in a sound, complete manner, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

8.2- If the goods/services subject to the contract will be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

8.3- SELLER shall return the price of goods/services and valuable documents, if any, within 14 (fourteen) days after receiving the declaration of withdrawal.

8.4- For justified reasons, the SELLER may supply goods/services of equal quality and price to the BUYER before the contractual performance period expires.

8.5- If the SELLER thinks that the performance of the goods/service has become impossible, he/she shall notify the BUYER before the execution period of the contract expires. The paid price and documents, if any, are returned within 14 (fourteen) days.

8.6- Defective or defective goods/services, which may or may not be among the goods/services sold with a warranty certificate, can be sent to the SELLER for the necessary repairs within the warranty conditions, in which case the delivery expenses will be covered by the SELLER.

8.7- If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent shipment or interruption of transportation, he is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.

ARTICLE 9 - CASH PRICE OF GOODS OR SERVICES

The cash price of the goods/service is included in the sample invoice sent via e-mail at the end of the order and in the invoice sent to the customer along with the product.

ARTICLE 10 - FUTURE PRICE

The price of the goods/service according to the sales price and maturity is included in the sample invoice sent by e-mail at the end of the order and the invoice sent to the customer along with the product.

ARTICLE 11 - INTEREST

It cannot be more than the interest rate determined by the Government of the Republic of Turkey every year and in any case cannot be more than 30%. BUYER is solely responsible to the bank he works with.

ARTICLE 12 - PAYMENT PLAN

If the BUYER makes purchases by credit card and in installments, the installment method chosen from the site is valid. In installment transactions, the relevant provisions of the contract signed between the BUYER and the cardholder bank are valid. The credit card payment date is determined by the provisions of the contract between the bank and the BUYER. BUYER can also follow the number of installments and payments from the account statement sent by the bank. The BUYER is solely responsible for the payment towards the BUYER bank.

ARTICLE 13 - RIGHT OF WITHDRAWAL

The BUYER may return the Goods/Services purchased within 14 (fourteen) days from the delivery date by exercising the right of withdrawal, without assuming any legal or criminal liability and without giving any reason.
In case the right of withdrawal is exercised:
a) The BUYER sends the goods back to the SELLER within 10 (ten) days after exercising his right of withdrawal.
b) Within the scope of the right of withdrawal, the Goods box, packaging and standard accessories, if any, must be returned along with the other products given as a gift, complete and undamaged. While the goods are being returned to the SELLER, the original invoice submitted to the BUYER during the delivery of the goods must also be returned by the BUYER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded.
c) Within 14 (fourteen) days following the exercise of the right of withdrawal, the cost of the goods will be returned to the BUYER in the same manner as paid by the BUYER.

As long as the BUYER sends the Goods to be returned to the SELLER with the SELLER's contracted cargo company specified in the preliminary information form, the return shipping fee belongs to the SELLER. If the BUYER sends the Goods to be returned by a cargo company other than the SELLER's contracted cargo company specified in the preliminary information form, the SELLER is not responsible for the return shipping fee and the damage that the Goods may suffer during the shipping process. If the right of withdrawal is exercised after the order confirmation is given until the delivery of the goods, the BUYER will be responsible for the return shipping fee.

ARTICLE 14 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

The right of withdrawal cannot be used in the following cases:
a) In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller,
b) In contracts regarding the delivery of goods prepared in line with the wishes of the consumer or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire,
c) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; In contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene,
d) In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) In contracts regarding books, audio or video recordings, software programs and computer consumables offered in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened by the consumer,
f) In contracts regarding the performance of services related to betting and lottery,
g) In contracts regarding services whose performance started with the approval of the consumer before the right of withdrawal expires,
h) In contracts regarding services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer, and if the Goods/Service subject to the contract consists of types of Goods/Services that are excluded from the scope of application of the Distance Contracts Regulation, the legal relationship between the BUYER and the SELLER is Distance Contracts. The right of withdrawal cannot be exercised due to the non-application of the provisions of the Regulation.

ARTICLE 15 - DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees incurred from the BUYER, and under any circumstances, in case of default due to the BUYER's debt, the BUYER agrees to pay the seller's losses and damages due to the delayed performance of the debt.

ARTICLE 16 - DISPUTE RESOLUTION

In the implementation of this Distance Sales Agreement, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the Goods or Services and where he resides are authorized, up to the value declared by the Ministry of Industry and Trade. 68th of the Law on Consumer Protection No. 6502. District/province consumer arbitration committees are authorized for consumer requests in line with the lower and upper limits specified in the first paragraph of the article.

ARTICLE 17 - NOTIFICATIONS AND EVIDENCE AGREEMENT

All correspondence between the Parties under this Agreement will be made via e-mail, except for the mandatory cases listed in the legislation. BUYER acknowledges that, in case of disputes that may arise from this Agreement, the official books and commercial records of the Seller, the electronic information and computer records kept in its own database and servers will constitute binding, definitive and exclusive evidence, and that this article is an evidence contract within the meaning of Article 193 of the Code of Civil Procedure. accepts, declares and undertakes that it is of

This Agreement, consisting of 18 (eighteen) articles, was read by the Parties and concluded and entered into force by being approved electronically by the BUYER on .../.../20....

ARTICLE 18 - COMPETENT COURT

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or SELLER are authorized up to the value declared by the Ministry of Industry and Trade. If the order is placed, the BUYER is deemed to have accepted all the conditions of this contract.

ARTICLE 19 - REQUESTS AND COMPLAINTS

BUYER can make his/her requests and complaints to the contact address info@griddesignshop.com.

ARTICLE 20 - CONFIRMATION OF THE CONTRACT

BUYER has read all the conditions and explanations written in this Agreement and the "Confidentiality Agreement" and "Preliminary Information Form", which form an integral part of it, the basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc. He/she is informed in advance about all preliminary information regarding the Product subject to sale and the right of withdrawal, that the preliminary information is sent to his/her e-mail registered in the system as well as seeing and confirming it electronically on our website, thus, by confirming-approving all these electronically, he/she orders the product and accepts the provisions of this Agreement. declares.

BUYER accepts and declares that he has read and informed this contract and has given the necessary confirmation electronically.

Article 21 - INVALIDITY AND SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable by a court or administrative body of competent jurisdiction, the invalidity or unenforceability of such provision shall not affect any other provision of this Agreement, and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The parties agree to endeavor to replace any invalid or unenforceable provision with a valid or enforceable provision that satisfies the economic, legal and commercial purposes thereof to the extent possible.

The parties accept and declare that they have read the entirety of this Agreement, which consists of 22 articles, and have signed it by reaching an agreement, as of the date of order.

 

 

SALES PERSON

YUNUS ENSAR TAŞTAN AND MUHAMMED LÜTFÜ BOYDAK ORDINARY PARTNERSHIP

BUYER

...

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